firm.
People hear “records manager” and imagine filing cabinets.
That wasn’t really the job.
My job was knowing what information existed.
Where it was stored.
How apparently unrelated details connected.
And, most importantly, how to retrieve evidence when somebody suddenly needed it.
I was very good at my job.
And unlike Daniel, I had time.
I wasn’t planning revenge.
I wanted a solution.
There is a difference.
First, I retrieved my lease.
I’d lived there long enough to know most of it already.
Tenants couldn’t create repeated nuisances for other residents.
Balconies formed part of the rented unit.
Throwing rubbish from balconies was prohibited.
Damage resulting from negligent behavior could become the responsibility of the tenant who caused it.
Then I read the management company’s complaint procedure.
That was where things became interesting.
Repeated documented complaints involving the same behavior could trigger a formal review.
So I opened my phone.
